This is going to be a fairly brief blog that might turn into something longer that involves proper research depending on feedback from peers and (ex)colleagues.
3 months after leaving agency for a new role in house, I’ve had a few offers of support from my communications advisors. I’m always happy to meet and chat, although as I’ve told everyone, I’m not looking for external support at the moment. My initial role as an inaugural Head of Comms is to properly define the value proposition of communications to my new employer. They’ve shelled out on me and the associated costs of hiring, I’m not in a position to justify further investment at the moment.
Anyway, a few people I’ve met commented something along the lines of “if I had any spare budget that had to be used by the end of the year, they’d be happy to take it off my hands”
I know it was a joke, sort of, but that line has combined with some long standing misgivings about our industry and associated trades (marketing / advertising etc) and has led to the title of this blog.
I wonder how much communications / PR / marketing / advertising work carried out in London has virtually no value – or at least nowhere near the value of the services that are actually paid for?
Take a fundamentally commoditised product sold wholesale to cost conscious clients. There is no difference between this product and that sold by rivals. They both create the same outcome. Often they are created in the same place and traded multiple times. They are entirely interchangeable. Let’s say this product might be quite close to my heart and professional experience.
Does brand really matter in this case? Is there truly a justifiable benefit for the $millions spent on any number of communications services designed to help drive sales of this and many similar products?
I’m honestly unsure of the answer. I have deep respect for senior ex colleagues & peers who have had very successful careers doing exactly this sort of work. I also respect a number of the companies that have committed both philosophically and financially to this approach. Obviously it gets more complicated if one is dealing with a consumer product, however I still have this little nagging voice at the back of my mind.
This isn’t about agency or in house. It’s not about big or small agencies. I’ve now worked for a small agency, one of the world’s largest and I’ve just gone in house. It’s about communications as an industry and whether we can be accused of maintaining a loop of self justification for what can be extremely expensive products that have limited discernible benefit?
Of course evaluation methodology is improving but equally this could be included in the self justification argument; as to be truly objective, we should consider what the commercial outcome would be without a communications solution, or at least a more limited baseline. Think about that for a second. Would products still be sold if our work didn’t exist? AMEC’s “Barcelona Principles” are a strong step in the right direction here, but I’m not sure they answer that nagging question in the back of my mind.
This isn’t a Jerry Maguire moment. I’ve seen people fall out of love with PR and say, “It’s all a load of BS; I don’t believe in what I’m doing and certainly don’t believe what my clients are selling” – this isn’t the case for me. I love working in the communications industry and I’m committed to doing the best job possible for myself, my employer, and more so now than earlier in my career, for the wider industry.
I would however welcome thoughts and feedback from peers or all levels, as this is the sort of thing we need to work together on. We’re naïve if we don’t recognise that communications can have a negative perception with those outside the industry – some of whom we need to persuade to sign off on budgets and / or hire us.
All thoughts welcome, thanks in advance